Yes. You need to create your account before placing the order. You can click on the top-right login icon and share some basic information like name, email address and password to create an account.

We offer a 100% secure payment gateway service through Cash free where you have multiple safe payment options.

There are many ways for you to place an order on the website a. Choose the product you wish to purchase. b. Add the chosen product to your cart. c. Click on "Check Out" to proceed with the order. d. Enter your personal details and re-check your order. e. Once all your details are filled correctly, click on "Continue" to proceed to payment details. f. Choose your desired payment mode and click on "Continue To Payment". g. If you choose to pay online, fill your payment details and click on "Complete Order."

Universal Experts can accept any return only if the product is damaged, wrongly delivered, or is defective. In such cases, the product should be in an unused and undamaged condition. The product should be in its original packaging & with the product invoice as well. Other than that, we follow a no-return policy for all our products once they are delivered.

The amount to be refunded will be transferred to the same payment mode through which the payment had been made by the customer. It takes 5-7 business days to the refund to reflect in the customer's account as per the bank policy.

You can log in to your Universal Experts account and cancel the order. The order cannot be cancelled, once dispatched which happens within 24-48 hours of order placement.

You can call or WhatsApp your concern to us on +919892668468 or mail to us on customerservice@rowaterplant.in to get in touch with our customer support team.

If you receive any damaged or defective product, kindly call our customer support team or Whatsapp us at +919892668468 within 24 hours of receiving them.